Paris, France
Global Care & Repair management made easy for brands and retailers
Sector
Resale
type
Platform
funding
Pre-seed $1.1M
Prolong Global is a forward-thinking company that specializes in care and repair management services, making it easier for brands and retailers to extend the life cycle of their products. With a focus on customer satisfaction and sustainability, Prolong Global offers an efficient and seamless solution to manage repairs and care services for products, particularly in industries like apparel, footwear, and consumer goods. Their platform streamlines the repair and maintenance process, providing brands with a system that tracks and manages repairs from start to finish, ensuring that customers receive quick, reliable, and high-quality service.
One of the key benefits of Prolong Global’s platform is its ability to enhance the customer experience by offering convenient, accessible repair services. Brands and retailers can integrate Prolong Global’s system into their existing customer service channels, allowing consumers to easily access repair and care solutions for their products. Whether it's a worn-out jacket, a broken zipper, or scuffed shoes, Prolong Global ensures that customers can get the repairs they need without the hassle. This not only increases customer satisfaction but also fosters brand loyalty by demonstrating a commitment to product quality and longevity.
Prolong Global also supports retailers and brands in promoting sustainability and reducing waste by encouraging the repair and reuse of products instead of discarding them. By offering a dedicated repair service, Prolong Global helps businesses minimize their environmental impact while extending the lifespan of their products. This aligns with growing consumer demand for sustainable practices, as more shoppers prioritize brands that are mindful of their environmental footprint. With Prolong Global, businesses can play a role in reducing the fashion industry's waste problem, helping products to stay in circulation for longer and supporting a more circular economy.
Furthermore, Prolong Global’s data-driven approach provides valuable insights for brands and retailers to optimize their repair and care services. The platform collects data on the frequency and types of repairs, which can inform product design improvements and help brands understand common issues faced by their customers. This feedback loop allows companies to enhance the durability and quality of their offerings, reducing future repair needs and fostering more sustainable product development. With its all-encompassing care and repair management solution, Prolong Global helps brands and retailers deliver superior service, promote sustainability, and ultimately improve customer loyalty.